Please contact us if you are having trouble getting set up or if there is a problem with the service.

Technical Support:

Non-Emergency Support M-F 9:00 AM- 5:00 PM CST
Emergency Support 24x7

Phone: 512.733.8811 (Austin local)
Phone: 866-570-5149 (Toll Free)
E-mail: support@tek.net

Current Customer Notices: For nonemergency support, please EMAIL support@tek.net to create a ticket. You may also create a ticket for billing questions by emailing support@tek.net and you will receive a responce within 24 hours. Please note that we have changed our AUP regarding SPAM complaints, please see our revision here: http://www.tek.net/catalog/conditions.php.

Tek Alchemy WIKI: wiki.tek.net: Need Gentoo install instructions? Information about our backup server? Our wiki is a work in progress. If you would like to see other info on our support wiki, just drop an email to support@tek.net.

Server Reboots: Please call our technical support number for server reboots at 866-570-5149. Reboot calls are handled immediately. You may open a support ticket for a reboot, but response times for support tickets are 24 hours during normal business hours.

Support Emergencies: Please call our technical support number for server down or net down emergencies at 866-570-5149. Emergency support calls are handled immediately. You may open a support ticket for an emergency support issue, but response times for support tickets are 24 hours during normal business hours.

Non-emergency Support: You may open a support ticket for non-emergency support issues by emailing support@tek.net. Response times for support tickets are up to 24 hours during normal business hours (M-F 9:00AM - 5:00PM). You may also call our support number 866-570-5149 M-F 9:00AM - 5:00PM for immediate help with your support issues.